What if
I like a design, but want it made in a different color?
Although it may not always be possible, Contact
us to try requesting the color
you want. If it is possible, we will email a picture of the new
stone color. If you decide you do not like it, you will
not be obligated to buy. If you do, we will ship it out upon the
receipt of your payment.
Do you do custom orders?
Custom Orders are available upon request. Most items on our site
can be altered to a different stone, size, or precious metal. A $25
custom order fee is added to the cost of the item and the actual
price may vary depending on the adjustment made (for example, changing
Sterling Silver to Goldfill may increase the price). Contact
us with your order request. Be sure to include the code number
of the item you wish to customize and what changes you wish to be
made. We will send you a price quote for the cost of the customized
item. You can then confirm whether you want the item made and send
payment. If you desire several copies of the same item (for bridesmaids,
etc), please contact us to determine whether or not the item you
desire is available in quantity. Please note that custom orders may
take up to 4 weeks.
Where can I learn more about the semi-precious stones used?
Rebecka
Boyd uses natural stones which most often contain variations in size,
shape, cut and color. Therefore, each piece becomes unique and individual
and may look slightly different than pictured on the website.
What is the return policy?
Returns are accepted within 14 days of the shipping date in its original unused condition (including attached tags). Contact
us for the reason of the return, then mail your item to the address
below. Be sure your item is well-packed and insured. Returns that arrive after 14 days will be for a credit only. Returns and exchanges do not include reimbursement of original shipping and handling charges. All SALE items are considered final sale and are not returnable. We are not responsible for returns which are lost or damaged in transit, so for your protection, please make sure the item is insured.
Can I exchange an item?Top
We accept unused ready-made merchandise purchased online or at a
show for exchange within 14 days of purchase date. Contact
us and let us know what size or item you would like instead.
Then, mail your item to the address below. Be sure your item is well-packed
and insured. Upon receipt, we will mail your order in the new
size or style.
What if my jewelry piece breaks?
If the item arrives damaged or breaks during the first 30 days, we
will repair it free of charge (you pay only for shipping the item
to us). Contact
us with the problem. Then, mail your item to the address below.
Be sure your item is well-packed and insured.
If you want to return an item for repair after 30 days, a nominal
fee will be charged for shipping and materials (to be determined
by the designer upon inspection of problem).
How should I care for my jewelry?
All jewelry that you receive will come in an air tight zip lock bag.
To keep your jewelry from tarnishing, keep it in this bag and store
it in a dark place (drawer or jewelry box) while you are not wearing
it. You may use a jewelry cloth to polish. To get to those tricky,
hard to reach places, put a SMALL amount of white toothpaste onto
an old tooth brush and lightly brush. Jewelry will sparkle and shine! Please DO NOT use solvents, harsh chemicals, or sonicators. Put on your jewelry last to avoid exposure to hair-styling products and the alcohol in perfume which will often damage not only the metal, but the gems as well.
Do you have a catalog?
We actually consider our website our catalog! However, if you're a retailer interested in tear sheets, please contact us.
Do you offer gift cards?
Yes! Gift Certificates are redeemable
online or in person at our retail shows. For more information, click
here.
What is PayPal?
PayPal allows users with an email address to securely, conveniently,
and cost-effectively send payments online. It's free to
send your payment through PayPal and only takes a few minutes to
set up an account. PayPal is the 2002 SIIA Codie Awards winner for "Best
eCommerce Solution" and is recognized by PC Magazine as one of "The
Top 100 Web Sites." PayPal is owned by eBay, and is located in Mountain
View, California. We accept payment with the following credit cards
through PayPal:
We also accept credit cards over the phone (no AMEX). Just call us to place
your order (804-440-4056).
INTERNATIONAL CUSTOMERS - IMPORTANT
Prior to placing an order through PayPal, e-mail us with the order
and we will give you the shipping rate for the country you request.
You will need to manually enter this rate at the PayPal site when
purchasing your order.
Is my credit card transaction secure?
Absolutely. We are a PayPal Verified site, which means that we have
passed the required screening process of a financial institution.
PayPal's data security is state-of-the-art including Secure Sockets
Layer protocol (SSL) with an encryption key length of 128-bits (the
highest level commercially available). PayPal's server checks that
you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches PayPal, it resides on a server protected
by an electronic firewall. Their servers are not directly connected
to the Internet, so your private information is available only to
authorized computers.
By participating in the Council of Better Business Bureau's BBBOnLine® Privacy
Program PayPal has made a commitment to meet the program's strict
requirements regarding how they treat your information and have it
verified by BBBOnLine. PayPal has also agreed to have their practices
reviewed for compliance by TRUSTe -- an independent, non-profit organization
whose mission is to build users' trust and confidence in the Internet
by promoting the use of fair information practices.
We also accept credit cards over the phone. Just call us to place
your order.
Can I pay for my order by check?
Yes, if you prefer to write a check, you may do so for the amount
listed on the product page (plus 5% sales tax if you are a Virginia
resident) and mail payment to the address below. Please e-mail us
the order, do not use the shopping cart. Items will be shipped after
the check clears or payment is received. Be sure to include
instructions on which item you'd like to order, the preferred length,
color, etc., your mailing address, email address
and phone number.
How do I know if I have to pay sales tax?
Rebecka Boyd Jewelry Design is located in Virginia. Only Virginia
residents are required to pay the 5% sales tax on items bought through
this website. Residents of states other than Virginia are exempt
from paying any sales tax.
How will my order arrive?
Once an order is placed through PayPal, we will send you a confirmation
e-mail to the address you provided to Paypal with the status
of your order. We take care in packaging our jewelry. Each
piece is protected within a clear resealable bag. Packages
are sent and insured through U.S. Postal Service Priority Mail to
our customers and should arrive within 3-5 business days of receipt of payment
based on current availability.
What are my shipping options? We ship our jewelry
via U.S. Postal Service Priority, unless otherwise specified by email
prior to placing an order. UPS ground, UPS Worldwide Express and
Fed Ex are also available. If you are interested in one of these
options, please contact
us for more information rates.
What are your wholesale order terms? Wholesale orders can be placed online or by calling 804-440-4056. To place an order online, first click here to log in. Orders take from 2 to 8 weeks to deliver. Payment on all wholesale orders are expected at the time the order is placed. Please note that a minimum of $350 is required for all wholesale orders, and a federal tax ID is required to open a wholesale account.
Who designs the jewelry?
Rebecka Boyd Jewelry Design is owned and run by Rebecka Boyd
in Richmond, VA. After selecting high-quality materials, she lays
out each design, and handcrafts them into unique pieces of jewelry.
Her creative background includes being an Interactive Art Director and
freelance Web Designer.
What is your mailing address?
Rebecka Boyd Jewelry Design
2808 Maplewood Road
Richmond, VA 23228
804-440-4056
Can I find Rebecka Boyd jewelry in stores?
For a complete list of stores that carry the Rebecka Boyd Jewelry
line, click here.
I want to sign up for email updates and special offers. How
often will I receive mail?
Don't worry! We are very busy making jewelry and don't have time
to bombard you with e-mail. We like to send out e-mails
bi-monthly. These emails provide you with advanced notice of sales,
new merchandise, and other events. But, of course, you have the freedom
to add or remove your name from our list at any time.
What is your privacy policy?
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Who's your jewelry photographer?
John Gerber photographed all jewelry on this site. John specializes in jewelry, portraits and architectural photography. Click here to view John's work or to contact him.
How can I host a party in my home or office?
Our jewelry showings have become quite popular
in the past couple of years and provide a great opportunity to view
our most recent designs in a fun, relaxed atmosphere while enjoying
the company of family and friends! Click here to
find out more details.
Are you looking for sales reps?
Are you interested in selling the Rebecka Boyd jewelry line? We are looking for experienced sales reps with established wholesale accounts, preferably in the handmade market. All territories are being considered. Reps who sell non-competing lines are encouraged to apply. Please contact us
today for more information on this exciting opportunity. Please include artist references.
